A State Bank and an insurance company milked the Family dry and referred to a mistake
The Family – in which the provider made a home loan contract and died in 2013 left a loan of 3,8 million HUF behind – would have been badly blown without professional help. When the heirs looked over the legacy and found the contract they calmed down because as it was in it the Budapest Bank could have secured credit insurence as a guarantee of the repayment of the loan.
of the debtor as with his death the contract is terminated – when the bank owned by the State called them to settle the debt, to pay 3,8 million HUF. They have referred to the contract but at the bank they said there is no credit insurance. The Generali Biztosító also decleared there is no credit insurance behind the contract. So there was nothing to do they were forced to sell their home on a relatively low price to pay the claim on time.
In 2014 the Family once again attempted to settle the affair but the bank rejected them.
Later – with a different case – at the end of 2016 they got in contact with the Banktrap Labour Civil Organization and they mentioned their torture. They have overwied the contract together and turned to the insurance company in a mail again as they believed there had to be a credit insurance as a part of the contract.
Falus Zsolt, the President of the Association said the bank compacts this kind of credit insurance with the insurance company, and the debtor joins them with signing the contract because in the appendix there is the possibility of securing credit insurance. Then the heirs with the experts of the association made complaint against the bank as the insurance company provided false datas. The bank denied the existence of the credit insurance so the Police dropped the case without any special investigation. Then they have turned to the Prosecution as it was obvious by pricing the contract, the interest, the notice that there has to be credit insurance behind the loan agreement.
The Prosecution accepted the complaint and instructed the Police to investigate the case.
Then an unexpected twist happened: On behalf of the CEO of the insurance company they called the client to tell there was a credit insurence behind the contract but just found out – at the start of the investigation – and an administration mistake happened. Shortly they posted the offer as they would compensate the Family with the 3,8 million HUF amount paid by the client in 2013 added with 700 thousands. The bank immediately paid it.
The bank acknowledged the administration mistake but did not intend to pay any compensation over the amount paid by the insurance company.
The victim does not accept it because according to his calculation – on today’s prices – at least 10 million HUF the generated demage as he had to sell his apartment on a low price to pay off the illegal claimed amount to the bank. Falus Zsolt said it would be worth to launch a targetinvestigation on the supervisor side as it is not sure this is the only one this kind of case. In addition there are still hundreds of thousands of credit insurance contracts exist and it is unknown did the banks fulfill their obligations by informing their customers . He added even fraud can be raised unless it is not a unique case then there is the possibility of willfulness.
In this specific case the Public Prosecutor’s office has terminated the investigation because according to the bank and the insurance company there is just an unique administration error. However if it is proved there are more similar cases, they may be different to reputation.
Our newspaper has contacted the Budapest Bank about this matter but referring to the banksecret they have discribed only the rules of hedge life insurance.
